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Message 1 of 2
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I can't load Windows 10 by using HP to reset the PC

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Microsoft Windows 10 (64-bit)

I lost my boot of Windows 10  so even tho I have Cox internet and wi-fi I can't access any internet web sites or even Windows. Only wi-fi on my phone  HP has reset the PC twice,  but still can't load Windows. Is my Pavillion history?

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Message 2 of 2
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Thank you for posting on HP Support Community.


Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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