I cannot connect to my wifi. The note i get is: problem with adapter "intel(R) Wi-Fi 6 AX201 160MHz"

[verslucc]

I cannot connect to my wifi. The note i get is: problem with adapter "intel(R) Wi-Fi 6 AX201 160MHz"

The ethernet is working however. Can someone help to solve this problem so I can use wireless wifi?

[Riddle_Decipher]

@verslucc Yes, I can and I shall help you get the wifi back on and in use, here's what I suggest we do, first:

I request you to check in the device manager if the wifi card drivers are present:

• Open the device manager.

Figure : Example of the Device Manager

• Expand "Network adapters" and let me know what is listed in network adapters.

If the drivers in network adapters do not have a yellow exclamation mark or a question mark then please perform the following steps that can help to fix the wifi issue:

First, we have a step by step guide to walk you through the troubleshooting process here: 
Troubleshooting Your Wireless Network and Internet Connection

A second option, is to try these steps:
Powercycle the network:
1. Shut down your notebook.
2. Unplug the power to your router.
3. Unplug the power to your modem.
4. Wait at least 45 seconds.
5. Plug in the modem, and wait for it to come back online.
6. Plug in the router, and wait for it to come back online.
7. Turn on your notebook, and test your connection.

Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

Test another connection:
Many people rule out their home network as an issue if another device is working on the same network. Networking is not that simple. Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the notebook has been tested on another network.

If those three steps do not resolve the issue, try this document published by Microsoft for networking issues: Wired and wireless network problems.
You can change the operating system with the drop-down in the upper-right corner of the document.

P.S: Welcome to HP Community 😉

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.

[Frans_V]

I have the same probleem and tried al of the above. Sometimes it works for a short period.

I do have a yellow exclamation mark for, Intel (R) Wi-Fi 6 AX201 160MHz adapter.

I’ve tried to restant the adapter and sometimes this works for shorter periode. I bought this HP Envy 17 a week ago. As of today my old laptop (HP pavilion) looks to have the same sort of problem..

Can you help me?

Gr. Frans

[Riddle_Decipher]

@Frans_V I'll need to know if you have the exact same product as the one with the OP? 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

And did you reinstall the drivers for your wireless card? please do, if you haven't and get back to us with the results

keep us posted

[Frans_V · Accepted solution]

Thank you for replying. I've been working with a cable for the last days.

I followed the instructions on the HP site (HP PCs - Advanced Wireless Network and Internet Troubleshooting (Windows 10))

and it seems that installing the latest Intel driver for this adapter (from the intel website) works for now. It already has worked for a couple of hours before so I'm not celebrating yet. We'll see what tomorrow will bring.

I tried to add tags with the kind of laptop I have and the prod nr. Hope it helps.

Gr. Frans

[Riddle_Decipher]

@Frans_V Alright, please observe the device for a few days and get back to us, when you need us 🙂

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[verslucc]

The solutions given didn't fixe the errors I got. I tried all of them including the microsoft helpdesk.

When I used the tip from Frans_V the internet problem was fixed. I went to the Intel site. Here I downloaded the help tool and updated the WiFi adapter. After installing I restarted my computer and now the problem seems to be fixed. This is the website I used:
https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html

Thanks for the help and time anyway!

[Riddle_Decipher]

@verslucc I'm glad its been sorted,

That said, if you need anything else, feel free to write to us and have a good day, ahead.

Stay well.