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asoren7jan2006
New member
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Message 1 of 2
129
Flag Post

I cannot find wifi option

‎06-23-2020 09:13 AM

HP Recommended
Product: HP 15 ay511tx
Operating System: Microsoft Windows 10 (64-bit)

asoren7jan2006_0-1592925206786.png

wifi option not showing

 

 

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎06-28-2020 02:58 PM

HP Recommended

@asoren7jan2006 Welcome to HP Community!

 

I understand that the Wireless button is disappeared 

 

Have you run a wireless card test on your computer?

 

Download and install the HP Hardware diagnostics tool from this link. 

Once installed, shut down your computer.

Wait for a minute. 

Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 

Select the component test and run a wireless test on your computer. 

Refer to this HP Article for assistance. 

If the test fails or does not detect the wireless card, it could be faulty.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!
 

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