I cannot key in my wifi password using the keyboard and the on screen keyboard

[taufaik]

I cannot key in my wifi password using the keyboard and the onscreen keyboard.

[The_Fossette · Accepted solution]

Hi @taufaik

Welcome to the HP Forums!

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

I reviewed your post and I understand that you unable to key in your wifi password.

I’d love to help!

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

• When was the last time the keyboard was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

I recommend you to try using the keyboard in other applications like notepad or word and check if the keyboard is working.  If the keyboard is not working then follow the steps in the below article.

http://hp.care/2oYlKB6

Let me know how it works and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Take care!

Cheers!