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Barb4762
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I cannot print PDF files from this computer. HPofficejet pro 8710

HP Recommended
intel cor i7 Laptop
Microsoft Windows 10 (64-bit)

I cannot get this printer to print  PDF files.  it prints other things just fine.  Even if I save a PDF to a documents file it still will not print them.  It says "This printer cannot print PDF files"  from any other device we have it prints PDF. 

This is a HP laptop intel cor i7 64 bit with Windows 10.         The printer is HP Officejet Pro 8710     Thank You, Barb

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Dragon-Fur
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HP Recommended

@Barb4762 

 

HP laptop intel cor i7 is not a computer model name.

 

If you need to know your computer model, how to find:

Finding your Product Name, Product Number, or Serial Number

Please do NOT post the serial number here or on any public website.

 

 

In general, the printe software depends on you having Adobe Reader DC installed.

 

Adobe Reader DC – Needed Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

Adobe Reader DC software should be installed even if you do not open / view / print PDF files directly from the PDF software.

 

General Example - Use Adobe Reader DC PDF software to print document

Manage Print Output with Print Preview_PDF_1DManage Print Output with Print Preview_PDF_1D

 

 

 

Try using HP Smart for Windows to print your document (after the Adobe Software is installed).

 

 

HP Smart for Windows

HP Smart is an application available from the Windows Store.

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTE:  Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues

 

HP Smart Tasks for Windows and HP Smart Mobile

 HP Printers - HP Smart: Use Smart Tasks

 

Example

HP_Smart_W10_Start_Screen_1HP_Smart_W10_Start_Screen_1

Select Print Documents > Select your document > Adjust any available settings > Print

 

If you like, set up a Smart Task for the job.

Example

HP_Smart_W10_Smart_Tasks_1HP_Smart_W10_Smart_Tasks_1

 

 

 

 

Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8710 All-in-One Printer series

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You!

Answered? Click "Accept as Solution" to help others find it.

 

Dragon-Fur

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