I have a Mac - I bought a HP Printer - Office Jet Pro 8135. can't use the scanner - help

[VietVet1969]

I don't know what it means by choose a board

Unknown OS - it is a mac operating system

I have the printer set up and it is working. I can send emails and attach documents.

I can't figure out how to get the scanner to work. I want to scan documents and attachment them to emails

In the printer and scanner preference the computer keeps going to my old HP printer even though the new printer is listed as the default printer. In the pull down box it says my new printer is offline and my old printer that is disconnected is listed as idle and default - why is this

How do you delete an old printer?

[Irfan_06]

Hi @VietVet1969,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer that does not scan to your Mac device.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

D)  Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support