I have a new HP laptop and it is giving me a troubleshooting error that states, “Realtek RTL8822BE

[gabrielhood1979]

I have a message from the troubleshooting message of my new HP Pavilion Laptop that is ONLY 3 weeks old that states, “ The Realtek  RTL8822BE 802.11ac PCle Adapter is experimenting driver-or hardware-related problems.” Should I return this laptop to OfficeDepot ASAP to have them look at it? I’ve never seen this message and I don’t want to go too long without bringing it in and resolving the issue. I am a teacher and need a reliable Laptop! Did I make a mistake buying this one? It seems to be a nice laptop but I have never owned an HP and don’t know what to do....I appreciate any help anyone could give me! Thank you ahead of time for your time and attention to my issue. 

[sandytechy20 · Accepted solution]

@gabrielhood1979

Welcome to HP support community.

Uninstall the wireless drivers

1. Use the Windows key + X keyboard shortcut to open the Power User menu and select Device Manager.
2. Expand Network adapters.
3. Select the name of your adapter, right-click it, and select Uninstall.
4. Click on the Delete the driver software for this device check box.

Update BIOS, Chipset and Wireless drivers using HP support assistant

Refer this HP document for the steps to use HPSA:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[gabrielhood1979]

Thank you much very much for your help!  Your advice did help immensely and I do owe you a big shout out. Is this something that happens often on HP laptops? I’m afraid that if I keep my new HP laptop for too much longer then it will possibly do the same thing as before? Let me know ASAP please so I can bring it back, if necessary. 

Thanks again,

Gabriel

[sandytechy20]

@gabrielhood1979

Good to know that issue is resolved.

You should not face any issues in the new notebook, HPSA will update all the drivers and keep your notebook updated.

Feel free to contact us in the future if you need any assistance.

Cheers.

[Onecrazymama]

I followed the steps and uninstalled the drive, but I can’t update anything in HP Support because it says I am not connected to the internet

[The_Fossette]

@Onecrazymama,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

• What is the exact model for your computer?
• What is the operating system you are using?
• What is the exact issue you are facing?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!

Take care.

Cheers!