• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
J1Z19EA#ABZ
Microsoft Windows 8.1 (64-bit)

There is a problem with my PCI device drivers. 

 

i have tried Updating the drivers but it doesn't work. I am using Win 8.1 (64 bit),

- HP Pavilion 15 Notebook PC

- Product Number: J1Z19EA#ABZ

 

"The drivers for this device are not installed. (Code 28)

There is no driver selected for the device information set or element. To find a driver for this device, click Update Driver."

 

I have also dowloaded and installed the Intel Chipset Installation Utility & Driver but still the problem prevails. 

 

The hardware ID is:

 

PCI\VEN_10EC&DEV_5227&SUBSYS_2281103C&REV_01
PCI\VEN_10EC&DEV_5227&SUBSYS_2281103C
PCI\VEN_10EC&DEV_5227&CC_FF0000
PCI\VEN_10EC&DEV_5227&CC_FF00

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

You need this driver for that device...

 

This package contains the driver that enables the Realtek Card Reader in supported notebook models that are running a supported operating system. The card reader enables users to read from or write to supported removable storage cards, which are typically used in digital cameras, digital music players, and cellular phones.

 

http://ftp.hp.com/pub/softpaq/sp69501-70000/sp69617.exe

View solution in original post

1 REPLY 1
HP Recommended

Hi:

 

You need this driver for that device...

 

This package contains the driver that enables the Realtek Card Reader in supported notebook models that are running a supported operating system. The card reader enables users to read from or write to supported removable storage cards, which are typically used in digital cameras, digital music players, and cellular phones.

 

http://ftp.hp.com/pub/softpaq/sp69501-70000/sp69617.exe

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.