I think my Wireless Card/Network Adapter is defected.

[Koopaboi]

This is pretty much an update from my old post that I got locked out of. https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/HP-Gaming-Pavilion-15-cx0056wm-Wi-Fi-...

Summary: I bought this HP Gaming Laptop from Walmart during their black friday event and it keeps dropping from my wifi. https://www.walmart.com/ip/HP-Pavilion-Gaming-Laptop-15-6-Full-HD-Intel-Core-i5-8300H-NVIDIA-GeForce...

This has been happening since day 1 when I bought the laptop (Nov. 23rd). Almost every 5 mintutes when I try to surf the web, watch a video, and even play a videogame the wifi suddenly drops from it. 

I tried pretty much everything:

Reset the network adapters

Update the drivers and make sure the power save option is unchecked on the driver's tab.

Uninstall and reinstall the adapters 

Update windows

Use a Previous driver

Uninstall Antivirus software (I have Bitdefender), I uninstalled it for a whole week and the laptop still drops from wifi.

Do the Command Prompt reset.

ALL of my drivers are update to date, I checked HP Support Assitant and everything is installed.

Windows 10 is updated, I believe their newest version came out about 2 days ago. 

I really think my WIfi card is defected. The reason why I waited a month to respond is to make sure it wasn't a windows update or my antivirus software that is causing my laptop to drop from the wifi. \

The wifi card is an intel wireless-ac 9560, it was preinstalled in the laptop when I bought it from Walmart.

[Lil_Boy_Blue]

Hi

AND Wal-Mart are awaiting a replacement for you?

Or are they not aware of the issue?

Was it a pre-owned/already used item?

Replace the adapter, for 30 US dollars, fit a replacement external one.

[Koopaboi]

I talked to Walmart and they told me that the Laptop was Brand new and never used, and I can't return it back since it's over the return policy time limit.

I don't mind buying another Wireless card cause I can get one from ebay for like 18 bucks  and I can install myself. https://www.ebay.com/itm/Intel-Wireless-AC-9560-NGWG-NV-802-11ac-2x2-Wi-Fi-Bluetooth-5-M-2-CNVio-No-...

I was just seeing if anyone else had a simlar problem like me and found out that it wasn't the wireless card that is causing the problem but something else.

But I got a two questions.

1. Is the Intel-Wireless-AC-9560  even they right wirless card that supports this specfic laptop? This was the card that came and was preinstall in this laptop.

2. If I buy this wireless card brand new from ebay and install myself, does it violate my warrenty with HP?  I mean I spent about $635 on this laptop and I don't want my warrenty to be violated.

[Lil_Boy_Blue]

Hi

I have never bought from Wal-Mart, but I suspect they speak, at best,  Corporate.

So it is not really a return for store credit, it is a faulty item in need of repair or replacement.

Copy, Paste and Save in Notepad, as LBB.bat and double click to run.
Post anything non-personal, but relevant please.

@ECHO OFF
getmac
systeminfo
PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"

PAUSE

[Koopaboi]

Okay so I order the Wifi card and I replaced it......Still doing the same thiing.....still randomly disconnecting from the wifi.

So by my understanding this Laptop is defected........great. I'm going to try and see if Walmart can still let me return it since you guys are telling me this is defected.

[Lil_Boy_Blue]

Hi

Well I do differentiate between a WiFi connection to the Router and Internet connection, however...

inSSIDer  and a channel change....

the blue is mine, weakest signal.