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HDRK2002
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Message 1 of 2
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IP Configuration

HP Recommended
HP Envy 17t-cg 000
Microsoft Windows 10 (32-bit)

I keep losing my internet connection, sometimes every 2 - 3 minutes and oftentimes when I open a new tab. I usually have to run the troubleshooter 2 - 3 times to re-establish connection. Message say that I don't have a valid IP configuration. I have another laptop and no problems whatsoever.

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

 

@HDRK2002 Welcome to HP Community!

 

I understand that you are unable to connect to the internet.

 

Here's a guided troubleshooter that will help fix this issue: Click here 
 

Try these steps: 

 

Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties  > Under properties go to Power Management Tab> Uncheck  "Allow the computer to turn off this device to save power". 

 

If issue persists, continue with the below steps: 

  • If your computer has a wireless key or button on or near the keyboard and the wireless activity light is off or amber in color, then press the key or button to enable your wireless adapter. This key might be the F10 key, F12 key or labeled with a symbol of an airplane. 

  • If wireless activity comes on or the activity light turns blue, you have enabled wireless on your system. Try connecting to the Internet again. If problems persist, continue using these steps. 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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