IP address could not be found

[Trexy43]

For a couple of months now, I've been having an issue where my laptop will suddenly disconnect from the internet and any site I try to visit it says "[website]'s server IP address could not be found." Sometimes it'll be down for a couple minutes, sometimes 15 or 20 minutes or more. 

Restarting my laptop will usually fix it (but it's a pain to restart multiple times a day, sometimes multiple times in an hour)

I've also used various ipconfig commands in the terminal which work a majority of the time

It doesn't matter where I'm at or what network I'm connected to, it'll happen. 

Does my laptop need to be replaced or is there another easier fix?

[Dilip_18]

Hi@Trexy43,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing frequent internet issues with the HP Notebook. I apologize for the Inconvenience. 

I have a few recommendations 

• Update your Notebook computer to the latest BIOS from HP.COM.
• You can try updating the network adapters from HP.COM
• Make sure the Windows and HP support assistant updates are up to date. 
• Try doing Reset PC Keep my files from windows and check if it works.

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Click here for the HP Cloud Recovery Tool (Windows 10) link.

You can also contact our HP Support Engineers and should be able to sort this out.  Please reach out to the HP Technical Support team in your region regarding any help. Click on this link - https://support.hp.com/us-en/contact-hp 

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

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Have a great day!