• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-01-2020 07:26 PM

HP Recommended
Operating System: Microsoft Windows 10 in S Mode

I need help my pin was entered incorrectly several times by my child and was laptop is now locked out and it’s asking for a A1B2C3 to be entered??

14 people had the same question
1 REPLY 1

‎03-01-2020 10:17 PM

HP Recommended

Hello @Britt8501,

 

The "A1B2C3" is simply a test that permits the user to make another password attempt. This shows up after 3 failed attmepts.

 

Once you type A1B2C3, simply input the correct password.

 

Hope that helps.

I used to be an HP Expert. I no longer participate in this community.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.