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Locked

‎03-01-2020 07:26 PM

HP Recommended
Operating System: Microsoft Windows 10 in S Mode

I need help my pin was entered incorrectly several times by my child and was laptop is now locked out and it’s asking for a A1B2C3 to be entered??

14 people had the same question
1 REPLY 1

‎03-01-2020 10:17 PM

HP Recommended

Hello @Britt8501,

 

The "A1B2C3" is simply a test that permits the user to make another password attempt. This shows up after 3 failed attmepts.

 

Once you type A1B2C3, simply input the correct password.

 

Hope that helps.

I used to be an HP Expert. I no longer participate in this community.
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