Information light

[r1e2m3]

Cannot turn off information light

[Sneha_01]

Hi @r1e2m3,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're unable to turn off the information light on your HP printer, here are some steps you can take to troubleshoot and potentially resolve the issue:

1. Check Printer Display Menu

Navigate to Printer Menu: Use the printer's control panel or touchscreen to navigate through the menu options.

Information Light Settings: Look for an option in the printer settings or setup menu that allows you to control or disable the information light. It may be under Display Settings, Status Lights, or similar.

Disable the Information Light: Once you locate the option, select it and choose to turn off or disable the information light.

2. Power Cycle the Printer

Turn Off the Printer: Completely power off the printer by pressing the power button.

Unplug the Printer: Disconnect the printer from the power source and wait for about 1-2 minutes.

Reconnect and Power On: Plug the printer back in and turn it on. Sometimes, power cycling the printer can reset settings and resolve light indicator issues.

3. Update Printer Firmware

Check for Firmware Updates: Visit the HP support website and check if there are any firmware updates available for your printer model.

Download and Install Updates: Follow the instructions provided on the HP website to download and install the firmware updates. Firmware updates can sometimes fix bugs or issues with printer lights.

4. Reset Printer to Defaults

Factory Reset: If other methods do not work, consider performing a factory reset on your printer. Note that this will reset all settings to default, including network settings and custom settings.

• Consult your printer’s manual or HP’s support website for instructions on how to perform a factory reset specific to your printer model.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support