• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-14-2017 11:38 AM

HP Recommended
Product: HP Pavilion dv9700
Operating System: Microsoft Windows 10 (64-bit)

Hi guys, I have a problem.
When I Installed windows 10, I had the most actual drivers by my laptop, but me wireless device didnt work.
How can I dicede this problem or I can use only windows 7.

2 REPLIES 2

‎06-15-2017 11:42 AM

HP Recommended

 

@sobad

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

 

As I understand the wireless devices aren't working after the installation of Windows 10 Pro,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you know HP doesn't support installation or usage of Windows 10 Pro on computer sent with a different OS?

 

That said, I looked up your product specifications and found the OS supplied by HP was: Either Windows Vista Home Premium or Windows 7 And installing a retail version of the Windows, I'm afraid is not supported nor recommended by HP. 

  

Unfortunately, I can only help you with the wireless devices, once you’re back on OEM (pre-shipped Windows OS) 

If you need assistance obtaining a recovery media, please Click here for the details.

 

Let me know how that pans out

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
Was this reply helpful? Yes No

‎06-15-2017 11:21 PM

HP Recommended

Is the wireless adapter showing in Device Manager? If so have you tried right clicking and select Update driver to see if Windows can find a working driver?

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.