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‎10-10-2019 10:11 AM

HP Recommended
Product: HP 14-g003au Notebook PC
Operating System: Microsoft Windows 7 (64-bit)

Hello all,
i used 

HP 14-g003au Notebook PC

recently i change my windows 8.1 to 7 (64bit) but i lose my wireless connection.
i install several time nothing gonna happen,
what i do now?

Thanks in advance 

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-10-2019 10:39 AM

HP Recommended

Hi:

 

What you do is to install the correct W7 wifi and Bluetooth drivers you need for the Atheros AR9565 802.11bgn 1x1 WiFi and Bluetooth 4.0 combination WLAN adapter your notebook has...

 

This package contains the driver installation package for the Qualcomm Atheros QCA9000 Series wireless LAN Controller in the supported notebook models running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp70501-71000/sp70859.exe

 

This package contains the driver installation package for the Qualcomm Atheros Bluetooth in the supported notebook models running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp64501-65000/sp64678.exe

View solution in original post

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3 REPLIES 3

‎10-10-2019 10:39 AM

HP Recommended

Hi:

 

What you do is to install the correct W7 wifi and Bluetooth drivers you need for the Atheros AR9565 802.11bgn 1x1 WiFi and Bluetooth 4.0 combination WLAN adapter your notebook has...

 

This package contains the driver installation package for the Qualcomm Atheros QCA9000 Series wireless LAN Controller in the supported notebook models running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp70501-71000/sp70859.exe

 

This package contains the driver installation package for the Qualcomm Atheros Bluetooth in the supported notebook models running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp64501-65000/sp64678.exe

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‎10-10-2019 10:44 AM

HP Recommended

Network Controller: PCI\VEN_168C&DEV_0036&SUBSYS_217F103C&REV_01 PCI\VEN_168C&DEV_0036&SUBSYS_217F103C PCI\VEN_168C&DEV_0036&CC_028000 PCI\VEN_168C&DEV_0036&CC_0280


which can i use?

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‎10-10-2019 10:49 AM

HP Recommended

I just gave you the drivers you need above.

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