Intel AX211 Wi-Fi Adapter Crashes on HP Omen During Game Launch

[KalauRasaHappy]

Hi everyone,

I’m using an HP Omen laptop with an Intel Wi-Fi 6E AX211 adapter and I’ve been facing a repeatable issue:

Whenever I launch a game (no matter what game) while the laptop is plugged in, the Wi-Fi adapter crashes. The Wi-Fi and Bluetooth driver in Device Manager automatically gets disable. Eventually the bluetooth starts up on its own, but not the Wi-Fi driver.

It also triggers multiple Netwtw12 events in Event Viewer:

• Event ID 5005: Internal error, adapter failed
• Event ID 5002: Adapter not functioning properly
• Event ID 5032: NDIS reset

This happens consistently during high-load transitions (game launch + charging). The adapter disables itself and requires a manual restart.

I’ve already tried:

-Rolling back to 22.240.0.6 (latest stable driver)

-Switching power plans

-Disabling Modern Standby

-Monitoring thermals and crash events via a PowerShell watchdog script

-Installing 22.180.0.4 WHQL, which seems more stable so far, UPDATE: not so stable, it crashed too

-Reinstalled windows

-EVEN GOT HP TECHNICIAN TO CHANGE THE WIFI CARD (as it is still under warranty)

There’s no ME firmware update available for my CPU (i5-13500HX), and HP hasn’t released one for this model.

Has anyone else faced this issue? Is there a known fix, firmware patch, or driver version that reliably prevents this crash loop?

Any help or insights would be appreciated , happy to share logs or script if useful.

Thanks!

[Hawks_Eye]

Hi @KalauRasaHappy 

Welcome to the HP Support Community! We're here to help you get back up and running.

It sounds like you’ve already done a thorough job troubleshooting the issue, but I completely understand how frustrating this recurring Wi-Fi crash during game launches can be. Based on what you’ve described, I’ll guide you through a few additional steps that might help resolve or further pinpoint the cause of the issue.

1. Check for Power Delivery Conflicts

Since the issue occurs when the laptop is plugged in, it's possible there is a power delivery conflict or instability between the charger and the Wi-Fi card.

Test with a Different Charger: If possible, try using a different charger or test your charger on another system to rule out any issues with the charging circuitry.

Disable USB Power Delivery in BIOS/UEFI: Sometimes, certain power settings in the BIOS can cause instability. Look for settings related to USB Power Delivery or Thunderbolt (if applicable) and try disabling or adjusting them to see if it impacts the Wi-Fi crash.

 

2. Disable Wi-Fi Power Saving Features

Although you've tested different drivers and power plans, Wi-Fi adapters sometimes still run into issues with power-saving features, especially when switching between high and low loads.

Power Settings: Go to Device Manager, right-click your Intel AX211 Wi-Fi adapter, and select Properties. Under the Power Management tab, uncheck "Allow the computer to turn off this device to save power." This ensures the Wi-Fi adapter doesn't get disabled during system load or when plugged in.

 

3. Disable Bluetooth and Wi-Fi Coexistence

The issue could be a result of Bluetooth and Wi-Fi coexistence issues, which are sometimes seen with Intel AX Wi-Fi adapters.

Disable Bluetooth temporarily: You’ve noted that Bluetooth comes back up after a crash, but consider temporarily disabling Bluetooth while gaming to test whether it affects the stability of the Wi-Fi adapter.

Check your adapter’s driver settings in Device Manager (under the Advanced tab) and disable any coexistence settings related to Bluetooth if you find them.

 

4. Test with Intel’s Latest Diagnostic Tool

Intel’s Driver & Support Assistant (DSA) can be helpful to identify and install the latest available drivers or patches specific to your Wi-Fi adapter.

Run Intel DSA and check if there are any new drivers or patches for the AX211 that might resolve the issue, or run their Wi-Fi Troubleshooter to detect any underlying configuration issues.

Intel Driver & Support Assistant

 

5. Check for BIOS Updates & Intel Microcode Updates

Even though you’ve reinstalled Windows and replaced the card, it’s worth double-checking for BIOS updates that might specifically address compatibility between the Intel Wi-Fi 6E AX211 and your i5-13500HX CPU.

Go to the HP support page for your HP Omen laptop model and check if there are any firmware (BIOS) updates that you might have missed.

If there is an update, especially related to CPU power management or Intel’s wireless capabilities, it could fix issues like this one. Unfortunately, it may be rare to find an update specifically for your chipset, but checking regularly is useful.

 

6. Test with a Clean Boot

To rule out any background software conflicts, perform a clean boot to see if any background process might be causing interference.

Here’s how you can do it:

Press Win + R, type msconfig, and press Enter.

Under the Services tab, check "Hide all Microsoft services" and click Disable all.

Go to the Startup tab and click Open Task Manager. Disable all startup items.

Restart your computer and see if the issue persists.

This will ensure that no third-party services or applications are causing the crashes during game launches.

 

8. Test with a USB Wi-Fi Adapter

As a temporary workaround, you could test using a USB Wi-Fi dongle (even a basic one) to check if the issue is specific to the Intel AX211 or more general to your system setup. This would help pinpoint if the internal card itself is the root cause or if there are system-wide conflicts.

Feel free to let me know if you need further assistance or clarification on any of these steps!

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[KalauRasaHappy]

Hi Hawks_Eye,

Thank you for your reply.

From all the steps you have given, here are my observations:

1. 1. Check for Power Delivery Conflicts

--> I did not have a different charger to test with, and have not tried to adjust the USB power delivery in BIOS.

2. Disable Wi-Fi Power Saving Features

--> I have unchecked "Allow the computer to turn off this device to save power".

3. Disable Bluetooth and Wi-Fi Coexistence

--> After disabling bluetooth, I could run my games successfully without any interruption (yeay!) but I'm still monitoring this.

4. Test with Intel’s Latest Diagnostic Tool

--> Done, it just updated the drivers. It did not solve the issue initially (before trying step 3)

5. Check for BIOS Updates & Intel Microcode Updates

--> No updates yet as of now.

6. Test with a Clean Boot
--> I did this (before step 3), but issue persists.

7. Test with a USB Wi-Fi Adapter

--> I do not have an adapter unfortunately.

So it seems that disabling the Bluetooth did improve my issue, but why does it behave that way, and how can I resolve this, as I do have peripherals that require Bluetooth.

Regards,

Irfan