Intel Dual Band Wireless AC-3165

[ByronT]

I have a Star Wars Special Edition Notebook that came with an Intel Dual Band Wireless AC-3165. I have Verizon FIOS which is 100/100 and on their Quantum Gateway router. I have ran speed tests  comparing this HP notebook, Dell Latitude 7000 and the Macbook Pro within my home and 1 floor below where the router is located. The results shows the HP notebook and Dell Latitude which avgs at 60/50 and the Macbook Pro avgs 100/100 where both were at 802.11ac on 5GHz band. In additon, I decided to run the HP notebook on the 2Ghz band to see the performance which was nearly the same performance as on the 5Ghz band. I already contacted Intel by phone and did a series of troubleshooting with no improvement at all so I was told to contact HP. I checked the properties of the Intel Wireless and looked at the Advanced section which seems to indicate only 802.11 a/b/g/n and no ac. Is this an indication why I am not able to get the full capability from the Intel Wrieless and it is a driver issue?

I have already searched for issues with this Intel Wireless adapter and can not find any solutions to make this perform to its capability. I have already performed updates through Intel and HP so I am stumped and don't know what else to do.

[Jeet_singh]

Hi @ByronT,

Welcome to HP Forums! 🙂
This is a great place to get support, find answers and tips, thank you for posting your query.

As I understand that you are not getting the expected internet speed with the notebook and it has Intel Dual Band Wireless AC-3165.

I'll be more than glad to help you. However, I need few details to provide accurate resolution.

Need to know the exact model and product number of your notebook.

Are you facing this facing this issue from the day you have this notebook or has it started after any update from windows?

I did check the specification of Intel Dual Band Wireless AC-3165 and it supports 802.11ac.

You can use the guided troubleshooter it will walk you through the steps to resolve the slow internet speed issue with your notebook.

keep me posted with the outcome after performing the troubleshooting steps.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Have a great day! 🙂

[ByronT · Accepted solution]

I happen to be in touch with my ISP regarding my router when I happen to bring up the low internet speed. The CS said she will boost the signal strength which can be done on their end. Afterwards, I did speed tests that is provided by the ISP and from Speed.net to see if it worked. Well, it did help and I was able to get the same speed that I chose under my plan. I am clearly baffled why the router was not suppose to perform as it should from Day 1. I did go into my router and browsed around and not seeing any function that I could do on my end to increase the signal. In addition, I thought I had a few laptops, with the exception of the Macbook, that were not performing as advertised and was growing in disappointment. If anyone who are experiencing similar situation as I have, contact your ISP as part of your troubleshooting steps.

At this time, I now consider this issue solved and closed.

[Jeet_singh]

Hi @ByronT,

Thanks for the super quick reply. First of all,

it is a genuine pleasure to work with you. 🙂

Glad to hear it’s working. If you need further assistance, feel free to reach out.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care! 🙂