• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Elitebook 650 G9
Microsoft Windows 11

I'm struggling with getting my build-in LAN adapter to work. First of all, adapter stopped to work (no lights when ethernet cable is connected) so I've raised a ticket and support replaced following things:
- LAN connector (small pcb with also USB port)

- connection of connector to main board
After that lights started to bright when cable was connected, but ethernet adapter become not fully initialized in windows 11 (error code 11). In HP Diagnostics in BIOS it was shown as not recognized card. I've raised another request to support and  they replaced LAN module and complete main board. After that problem still occurs and I'm unable to use build-in LAN port. Does anyone have some idea how to fix it? Is that windows 11 issue?

2 REPLIES 2
HP Recommended

Since the LAN module and motherboard have already been replaced and HP Diagnostics in BIOS still doesn’t recognize the I219-LM, I’d lean toward something outside the Windows driver itself. I’d first check Device Manager for the exact error and try loading the BIOS defaults, then make sure the BIOS and chipset/LAN drivers are fully updated through HP Support Assistant or HP’s driver page for the EliteBook 650 G9.
If the adapter is still not detected in the BIOS diagnostics after that, Windows 11 probably isn’t the main issue and I’d have HP escalate it, since the hardware has already been replaced. It would also be worth testing with a Linux live USB if possible, since that can quickly confirm whether the LAN controller works outside Windows.

HP Recommended

I've restored BIOS to factory default and still no change. I've also tried to boot from Ubuntu Live USB and LAN adapter is not visible too. However dmesg shows some interesting things - device is recognized as Intel I219-V, not LM (as drivers are installed in Windows 11). However device can't be initialized due to error -2, which means that device is in Ultra Low Power mode. In BIOS I can see MAC address of network adapter. I went back to windows 11 and tried to check in registry. And indeed, LAN adapter is reported as I219-V, but drivers are somehow installed for I219-LM. I've tried to reinstall drivers to version "V" but Winows automatically reverts them back to LM. Do You know why my card is reported differently than drivers installed and how to leave from Ultra Low Power mode?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->