cancel
Showing results for 
Search instead for 
Did you mean: 
Muzza999
New member
2 1 0 0
Message 1 of 7
9,593
Flag Post
HP Recommended

Intel(R) Dual Band Wireless-AC 3165 windows 10 keeps failing

Pavillion 15- ab113ax
Microsoft Windows 10 (64-bit)

The wirless internet keep stopping.  I have to restart computer to make it work again.  It appears to be a problem with the wifi adapter.Have a new windows 10 HP pavillion computer using windows 10

 

Any help would be appreciated

 

6 REPLIES 6
Level 19
Level 19
80,415 80,309 9,982 21,524
Message 2 of 7
9,591
Flag Post
HP Recommended

Intel(R) Dual Band Wireless-AC 3165 windows 10 keeps failing

Hi,

 

Please try newer driver for your computer:

 

    http://ftp.hp.com/pub/softpaq/sp74001-74500/sp74163.exe

 

More drivers:

 

   http://support.hp.com/nz-en/drivers/selfservice/HP-Pavilion-15-Notebook-PC-series/8499302/model/8960...

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Muzza999
New member
2 1 0 0
Message 3 of 7
9,582
Flag Post
HP Recommended

Intel(R) Dual Band Wireless-AC 3165 windows 10 keeps failing

The update didnt solve the problem

 

How do I change the setting to use the new downloaded driver?

0 Kudos
IrisNL
New member
1 1 0 0
Message 4 of 7
9,335
Flag Post
HP Recommended

Intel(R) Dual Band Wireless-AC 3165 windows 10 keeps failing

Do you still have the problem? 

I have the same with my laptop and i have called HP about it. They have tried a lot of stuff to solve the problem but after 2 hours on the phone and a month later the problem still isn't sloved. They say it is a problem with the Intel wifi adapter and windows 10 and that the are going to solve it. But when and how i don't know.

 

 

0 Kudos
Bleutoo
Level 1
10 7 0 0
Message 5 of 7
9,271
Flag Post
HP Recommended

Intel(R) Dual Band Wireless-AC 3165 windows 10 keeps failing

I have the same problem. I have an HP Pavilion 17Z-g000 CTO Touch running Windows 10 Pro with Intel dual-band wireless AC 3165.  The wireless connection continues to randomly drop internet connection.

 

 When I first bought the computer it would crash Win 10 with a blue screen.  After several driver updates, it now just loses connection to the internet.  Clicking on the wireless icon, the network shows it as connected to my wireless router, but with no internet access.  After a while, wi-fi shows as being off, and can't be turned back on, and finally, wi-fi shows as disconnected with no available connections.  If I try to reboot, or shut down, the computer will hang indefinitely until I manually shut down by holding in the power key. 

 

When I turn the computer back on, the wi-fi will show as not connected and will not show any available networks.  To restore the network connection, I have to diable the network controller in device manager, restart the computer, and re-enable the network controller.  This problem occurs both after waking from sleep and after a powerup.  The time it takes for the problem to arise can vary from a  few minutes, to a few hours after logging in.

 

I have tried the latest drvier from HP, 18.30.0.9, and also the latest from Intel 18.40.0.9, but the problem still persists.  HP support says this is a software problem, and since my computer is more than 90 days old, I will have to pay for support.  I told them this has been a problem since I got the computer, but HP support (apparently located in India) is a broken record saying that I must pay for support.  I asked for a contact number in the United States, and they said they don't have one.

 

The Intel AC 3165 clearly works in other machinces, so this is clearly a problem with HP;  It is likely a BIOS issue.  Yet HP refuses to fix the problem, or even admit that it exists.  They push you off by telling you to download the latest driver, and update your BIOS until you are out of the warranty period, then they want you to pay for help that won't even fix the problem!  If HP does not fix this problem for FREE, I will not purchase another HP prouct again.

0 Kudos
Bobo2929
New member
2 2 0 0
Message 6 of 7
8,006
Flag Post
HP Recommended

Intel(R) Dual Band Wireless-AC 3165 windows 10 keeps failing

To solve this problem go to Batery Power Options and after on Power Saver Plan click Change Plan Settings. After click on

Change advanced power settings and to Wireless Adapter Settings in Power Saving mode select Maximum Performance. Go next to PCI Express click on Link State Power Management and select Off on batery and in Plugged mode. Apply this changes.

0 Kudos
CJManx
Level 1
3 3 0 4
Message 7 of 7
3,621
Flag Post
HP Recommended

Intel(R) Dual Band Wireless-AC 3165 windows 10 keeps failing

Tried this solution and currently connected wirelessly.  Fingers crossed this continues! Update - still working 3 hours later...

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation