Intel(R) Wi-Fi 6 AX201 160 MHz showing code 10

[Davrido]

Greetings,

I'm having constant issues with the wireless module on my laptop since I've bought it. Works fine, until I unplug the power adapter and try to download something. Then the connection goes off and suddenly the option to connect to a wireless network completely disappears from the control centre. The Intel(R) Wi-Fi 6 AX201 160 MHz shows orange exclamation mark and error code 10 in the device manager, but the bluetooth stays usable for most of the time.

I feel, that I've tried almost every solution, from troubleshooting, cold rebooting, updating Windows and BIOS, resetting network, disabling and re-enabling the driver, trying different network protocols, trying to reinstall with every official wireless and bluetooth driver from the HP and Intel websites, trying the functionality of the driver in bootable rescue image enviroment, reinstalling Windows four times (both 10 and 11), then trying to disable all updates and trying to work with the OEM drivers and finally switching the antenna connectors on the wireless module, which sadly also didn't help.

I'm sure, that it has something to do with the power management of the laptop, because the cold reboot and also the BIOS update manages to reset the wireless module, which makes it working and usable again, but only until I unplug the power adapter. Then after unproblematic few minutes, the code 10 appears again and I need to perform the cold reset or BIOS update to make it working. Someone suggested to change the settings of the wireless module in the power settings to maximum performance, but the option cannot be found in the settings, even if the driver is not malfunctioning at the moment. Setting the whole laptop to the performance mode didn't help and turning off the battery saver didn't help either.

I'm trying to solve this problem extensively for more than one month from now and it's driving me insane. I was so desperate, that I was thinking about using an usb wireless adapter, but they are expensive and horrible for most of the time, so I would be really glad, if someone would manage to find a solution to this frustrating issue. Thank you for your answers.

[Raj_05]

Hi @Davrido,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you've already gone through a thorough troubleshooting process, and it's unfortunate that the issue persists. Here are a few additional suggestions you can try to resolve the wireless module issues on your HP ENVY X360.

1. Power Management Settings:

   • Open Device Manager.
   • Locate the Intel(R) Wi-Fi 6 AX201 160 MHz in the Network adapters section.
   • Right-click on it and choose Properties.
   • Go to the Power Management tab and uncheck the option that allows the computer to turn off the device to save power.
   • Click OK and restart your laptop.

2. BIOS/UEFI Settings:

   • Enter your laptop's BIOS/UEFI settings during the boot process (usually by pressing a specific key like Esc, F2, F10, or Del).
   • Look for any settings related to power management or wireless functionality.
   • If there's an option to disable power-saving features for the wireless adapter, try that and save the changes.

3. Windows Power Plan:

   • Open Power Options in the Control Panel.
   • Select the High-Performance power plan (or create a custom power plan with maximum performance settings).
   • Apply the changes and see if the issue persists.

4. Driver Rollback:

   • In the Device Manager, right-click on the Intel(R) Wi-Fi 6 AX201 160 MHz, choose Properties, and go to the Driver tab.
   • Try rolling back the driver to a previous version if that option is available.

5. Check for Windows Updates:

   • Make sure your operating system is fully updated. Sometimes, Windows updates can include fixes for hardware-related issues.

6. Check for Interference:

   • Ensure that there's no interference from other electronic devices that might affect the wireless signal. Try changing the wireless channel on your router to see if it makes a difference.

If none of these solutions resolve the issue, there may be a hardware problem with the wireless module,

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support