Intel(R) wireless-AC 9560 160Mhz Needs to be constantly updated

[LinaTarik]

I have been facing this problem for a while now, the wifi in my windows10 PC (HP ENVY Laptop Model 13-aq0003nx) keeps disconnecting and it works just fine after running network adapter troubleshooting or updating Intel(R) wireless-AC 9560 160Mhz (Microsoft) adapter from the device manager. Although it works with no problems after trying these methods, it keeps disconnecting and I have to constantly run troubleshooting or update the adapter, I sometimes have to do it 3 times or even more a day. I even tried to upgrade to Windows 11 thinking it might help but it it didn't so I downgraded it back to Windows 10.

The message I get after running troubleshooting is: "Problem with wireless adapter or access point"

How do I fix this problem?

[Paul_Tikkanen]

Hi:

The only suggestion I can offer would be to update the Wi-Fi driver to the latest version and restart the PC.

Windows® 10 and Windows 11* Wi-Fi Drivers for Intel® Wireless Adapters

Otherwise, you may want to consider replacing/upgrading the Wi-Fi card to this model:

Intel Wi-Fi 6 AX200 ax 2×2 + Bluetooth 5.0 non-vPro    HP part # L35282-005

Below is the link to the service manual. where you can find the Wi-Fi card removal and replacement procedure.

Maintenance and Service Guide HP ENVY 13 Laptop PC