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- HP Community
- Notebooks
- Notebook Wireless and Networking
- Intel WIFI 6 AX201 /BT not work on my new ENVY x360 15.6 PC...

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12-01-2022 06:47 AM
randomly fail to start AX201 wifi and bluetooth device lost on device manager when idle for couple hours or system boot
use diagnostic to check wifi IRQ setting which shown on my new laptop
sometimes work after uninstall /redetect device but always upset to meet the issue during my work
error code :421
error id: QAGC59-000BAF-GXGH5F-88AU13
12-01-2022 12:54 PM
Please download and install the first 2 items of the following link
https://www.intel.com.au/content/www/au/en/products/sku/130293/intel-wifi-6-ax201-gig/downloads.html
Hope this helps
Regards.
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12-03-2022 10:52 PM
observed the BT/WIFI lost suddenly after idle around 2-3 hours, so sad to see it again on 2022/12/4,
but it can recovery after reboot system which better than previous driver version that fail to activate BT/WIFI even reboot several times.
12-04-2022 12:07 AM
it stll got failed again after reboot when I obseved it second time on same day. I need to use my USB BT device and anothe USB 1GB dongle again , so bad customer experience with my new laptop which I never had with several HP notebooks previous .