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HP Recommended

I am using the Hp support assistant and i can't install the new Intel WLAN driver for Windows 10 !

It says Execution error or something . It downloads the driver and it doesn't install it !

 

My serial number is [edit] and im using Windows 10 Home with Nvidia gtx 1060 6gb.

 

Can someone please help . I have everything original and the laptop is quite new..

HP Recommended

@indianajohn
Thank you for posting on the HP Support Community.

  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
  •  Are you able to use an internet connection?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

HP Recommended

The link doesn't work and I still cannot install driver 

HP. cannot find the sticker named in solved thread to tell you what model

 

HP Recommended

@keepitsimplestu

Once you launch the HP Support Assistant, at the bottom of the window you can locate computer details. 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

HP Recommended

I highly recommend You to contact Microsoft - they can help You. Avoid HP support to touch Your computer remotelly otherwise You can be exposed to the same problem as I had to solve after their invention - HP support remotely uninstalled all of the drivers and they have made something false - that caused failure of running my laptop, it took 3 months to remake everything.

Besides WLAN and HP = problem - next time I recommend DELL to buy.

I hope guys from MS will help You.

Best regards

Ivan

Ivan - dare to call me HP Support
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.