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HP Recommended
HP ENVY x360 - 15m-dr1011dx
Microsoft Windows 11

Can anyone help me with my HP Envy laptop? I can't connect to WiFi because the Intel WiFi 6 AX201 driver won't start

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @Villalobi,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing Wi-Fi connection issues with your HP ENVY X360 - 15m-Dr1011dx.

 

I suggest that you follow the steps listed below: 
1. Click Start, and enter Device Manager into the Search field. Click Device Manager.
2. Double-click the Network adapters category.
3. Right-click the name of the Network Adapter and select Uninstall.
4. On the "Confirm Device Uninstall" window, click OK.
5. When the network adapter software has been uninstalled, restart the computer. 

You may also check the steps in the document: https://support.hp.com/za-en/document/c04649175  
 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.

View solution in original post

4 REPLIES 4
HP Recommended

Hi @Villalobi,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing Wi-Fi connection issues with your HP ENVY X360 - 15m-Dr1011dx.

 

I suggest that you follow the steps listed below: 
1. Click Start, and enter Device Manager into the Search field. Click Device Manager.
2. Double-click the Network adapters category.
3. Right-click the name of the Network Adapter and select Uninstall.
4. On the "Confirm Device Uninstall" window, click OK.
5. When the network adapter software has been uninstalled, restart the computer. 

You may also check the steps in the document: https://support.hp.com/za-en/document/c04649175  
 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
HP Recommended

Dear Rainbow 23,

 

Thank you for responding. The additional documents you provided in your initial solution response helped to get me to the solution to my problem! Thank you again!

 

Matt

HP Recommended

Hi @Villalobi,

 

I'm glad to hear that the issue has resolved.

Do keep us posted if you need help in the future and we will always be there to help you.

 

Take care and have a good day!

 

Please click “Accept as Solution” on my public post to give us some reinforcement. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.

Rainbow23 - HP Support.
HP Recommended

If wifi adapter is not showing in Device Manager > Network Adapters

Go to View > Show Hidden Devices 

Follow the steps mentioned in Accepted Solution.

You may need to do the steps 2-3 times and restart 2-3 times.

the Solution worked for me

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.