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‎11-29-2022 02:24 PM

HP Recommended
Product: HP Spectre x360 Laptop - 15-eb0043dx

Hi there, the refurbished Spectre laptop that HP sent me has been a complete lemon. It cannot--and will not--connect to wifi. It has been a brick sitting in my closet for a long time and I have tried to submit complaints, but I'm not getting any traction.

 

It says that the Intel Wifi 6 AX201 160MHz adapter is experiencing driver- or hardware-related problems. 

 

I have gotten effectively ZERO use out of the broken, refurbished laptop that you sent me, making the original warranty entirely useless since all I got from it was a second, broken laptop.

 

Please let me know what you will be able to do to replace it.

Category:
1 REPLY 1

‎11-29-2022 06:05 PM

HP Recommended

@SouthieSpectre 

 

Please download and install the first 2 items on the following list

 

           https://www.intel.com.au/content/www/au/en/products/sku/130293/intel-wifi-6-ax201-gig/downloads.html

 

Hope this helps

 

Regards.

BH
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