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‎12-12-2022 09:51 AM

HP Recommended
Operating System: Microsoft Windows 11

Hi!  I recently purchased a new HP laptop and am having issues with spotty wifi  I never had this issue with my last laptop and I have no issues when I am working on my work laptop, my phone or when streaming shows.  I made sure the laptop is up to date.  Any suggestions?

Category:
1 person had the same question
1 REPLY 1

‎12-12-2022 06:23 PM

HP Recommended

Hello @LindaMos 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before you ride on the <wireless> wave ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Network adapters>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

 

(3) Please report back

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