Internet Driver Issues

[Ben-A]

Hello

I bought this laptop a few months ago for school. Everything seemed to be working right until the second week of school, where the Intel(R) Wi-Fi 6 AX201 160 MHz just stopped working, giving me a Code 10/Code 43.

I was able To switch the values around to get the driver to pick up signal, which I had to do for a few days before I went down to the tech services department at my college.

The simple fix was downloading the latest driver updates and finagling with the system before the driver started to work again. I thought that’s all the issues sorted, and went on my merry way.

however, this week, the driver acted up again and now isn’t working, even if I’m at home (the driver didn’t have issues before connecting up to the Wi-Fi at my house, only at school)

I went down to tech services again, and after three days, they could not find a fix for the drivers, even when trying everything they could

i have no idea what to do now, whether I need to get a brand new parts or just a simple fix, I cannot do a lot on my laptop for the time being since the driver seems to be plagued with something.

Not even a Wi-Fi option appears in the dashboard to allow me to at least try and connect, just nothing

[ub6424]

Hello @Ben-A 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <device manager>

- Expand <Network adapters>

--->>> Send screenshot

(3) Please report your results

[Ben-A]

OS Name: Microsoft Windows 11 Home

Version: 10.0.22621 Build 22621

System Model: HP Pavilion Laptop 15t-eg000

System SKU: 9WF69AV

Processor: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz, 2803 MHz, 4 Core(s), 8 Logical Processors(s)

BIOS Version/Date: Insyde F.40, 7/1/2022

[ub6424]

Hello @Ben-A 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install / update

Intel Chipset Installation Utility and Driver

10.1.18793.8276 Rev.D

0.5 MB

Mar 22, 2022

Download

Intel Dynamic Tuning Driver

8.7.10700.22502 Rev.D

7.5 MB

Mar 25, 2022

Download

Intel Management Engine Interface (MEI) Driver

2145.1.42.0 Rev.E

18.3 MB

Jul 1, 2022

Download

Intel Serial IO Driver

30.100.2129.8 Rev.E

0.8 MB

Jul 22, 2022

Download

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Visit --->>> WiFi package drivers 22.160.0

(6) Reboot Windows

(7) Test your notebook

(8) Please report your results