Internet Issues

[REDKEN509]

When my laptop is unplugged the internet constantly cuts out, but when it is plugged in the internet is fine. I tried changing the power saving settings but it doesn’t work is there any solutions?

[asmita6658]

Hi @REDKEN509

Welcome to the HP Support Community. I'd be happy to assist you with the connectivity issue.

Try these steps to update the computer - 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Try updating the BIOS - HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System)

If the issue still persists, test the hardware - 

1) Hold the power button for at least five seconds to turn off the computer.
2) Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3) On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
4) Click Extensive Test.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[asmita6658]

@REDKEN509

Appreciate you trying the steps. I'd suggest try restoring the computer using these steps -

1. Save any open files and close all open programs.
2. In Windows, search for restore, and then open Create a restore point from the results list.
3. On the System Protection tab, click System Restore.
4. Click Next.
5. Click the Restore Point that you want to use, then click Next.
6. Click Finish to restore your computer to a previous point.
7. Do not interrupt System Restore when it starts. This can corrupt your hard drive and create more problems. 
8. Click Yes in the warning that appears.
9. System Restore returns the computer configuration to a previous point in time and restarts.
 

If the issue still persists, please back-up the data and try re-installing the operating system -

1. Shutdown the computer. 
2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3. Press F11 once for System Recovery. 
4. Choose the Keyboard Layout. 
5. Click on Troubleshoot. 
6. Go to Recovery Manager and click on System Recovery. 
Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer. 
 

Let me know.