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ShaylaNicole
New member
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Message 1 of 2
74
Flag Post

Internet Not working

‎10-15-2020 09:18 AM

HP Recommended

I have internet at my home and my job that has always let me connect immediately to my laptop. For some reason it has an X on the WiFi bars. The only option it is giving me is to troubleshoot and when I do that it tells me that my wireless capability is turned off. How do I fix this?

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎10-18-2020 08:27 AM

HP Recommended

@ShaylaNicole

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the exact model for your computer?
  • What is the operating system you are using?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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