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Itssusanmarie
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Message 1 of 2
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Internet connection issue

‎09-22-2020 01:28 PM

HP Recommended
Product: Pavilion x360 m3 convertible
Operating System: Microsoft Windows 10 (64-bit)

While I was in the middle of an online lecture, I got kicked out of my internet. I am not even able to see the wood or Bluetooth options on my setting or in the bottom right corner. I troubleshooted my computer using HP assist and it said to reset my modem and router. I did. They work perfectly and my internet works on my tvs. But I still don’t have those options on my laptop (WiFi or Bluetooth). Any suggestions? 

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banhien
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Message 2 of 2
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‎09-22-2020 03:44 PM

HP Recommended
@Itssusanmarie wrote:

While I was in the middle of an online lecture, I got kicked out of my internet. I am not even able to see the wood or Bluetooth options on my setting or in the bottom right corner. ...

@Itssusanmarie 

 

I do not believe your machine uses Bluetooth to connect to Internet.  Before we can help, we need to know what EXACTLY is your Pavilion x360 m3 convertible ? Please use the following instructions to find out the model/product of your machine:


               https://support.hp.com/us-en/document/c03754824

    or

               https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
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