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Amcrae
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Internet connection issues

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Hp notebook 15
Microsoft Windows 10 (64-bit)

I had to reinstall windows 10 64 bit by install usb. Everything seems ok except it doesnt recognize any internet networks. So i cant connect or even see a network option. 

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Echo_Lake
HP Support Agent
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@Amcrae
Thank you for posting on the HP Support Community.

 

I have a few troubleshooting steps we could try to fix the issue:  

Firstly run Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.

Next step BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.

Once it's done Next step, uninstall Network Adapter from device manager.

  1. Use shortcut keys Win + X on Windows 10.
  2. Select Device Manager.
  3. Expand the entry. Right-click the Network Adapter and select Uninstall device.
  4. You may need to check the option Delete the driver software for this device, and then click the Uninstall button.
  5. Reboot the computer.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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