Internet connection not recognized

[Chas73]

My computer is connected to the internet, however I am unable to save word documents or access the Microsoft store as my computer says I have no internet connection. How do I fix this? I ended up losing two hours worth of homework because I hit save in word and it didn't save my document. 

[Nal_NR]

Hi @Chas73,

Welcome to the HP Support Community. 

I'd like to help!

Let's perform the hard reset

POWER DRAIN:

Please disconnect all the devices and cables connected to your computer including the power cable and then press and hold the power button for about 20 seconds and connect the power cable back again and try to power on the computer.

CBR:

Press windows key and then followed by the key "B" this time and then the power button for around 3-4 seconds, then release the power button and continue to hold windows+B for 3-4 seconds more.

If that does not help, try the following

Step 1 Network Troubleshooter -

1) In the search box, type and open "Troubleshooter".

2) Click on "Network and Internet".

3) Click on "Internet Connections". 

Step 2 Run Network commands -

1) In the search box on the taskbar, type Command prompt, press and hold (or right-click) Command prompt, and then select Run as administrator > Yes.

2) At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:

Type netsh winsock reset and press Enter.

Type netsh int ip reset and press Enter.

Type ipconfig /release and press Enter.

Type ipconfig /renew and press Enter.

Type ipconfig /flushdns and press Enter.

Step 3 Re-install the Network Adapter -

1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.

2) In Device Manager, select Network adapters > the network adapter name.

3) Right-click on the network adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.

4) Restart the computer

Hope this helps! Keep me posted for further assistance.
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