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Internet connection vs Bluetooth connection

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HP Pavilion 17-g101nu
Microsoft Windows 10 (64-bit)



I have recently bought two pairs of JBL wireless headphones: JBL 600BTNC and JBL 500BT. Whenever I connect my laptop to one of these devices, one of the following happens: 

  • The wireless internet connection (wifi) of my laptop is weak and unstable and audio in the headphone is ok or
  • The audio in the headphones is corrupted and the wireless internet connection (wifi) is ok. 

I have updated the bluetooth driver but this didn't solve the problem. 

What should I do?

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Thank you for posting on HP Support Community.


Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link:


Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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I have tried these steps but the problem has not been solved

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I have use win 7  i faced Bluetooth connectivity issue, Then i switch to 8.1 and its automatically works fine

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