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‎11-17-2020 01:06 PM

HP Recommended
Product: E0L01UA
Operating System: Microsoft Windows 8.1 (64-bit)

My laptop is about 8 years old. Updates have been kept up with, but when I moved and set up a new wifi, it refused to connect. Other devices have been synching with the wifi just fine, I'm not sure as to why mine isn't. 

1 person had the same question
2 REPLIES 2

‎11-17-2020 01:19 PM

HP Recommended

@Heron1106 

 

Your machine is an HP ENVY m6-k010dx Sleekbook, its specs

 

           https://support.hp.com/au-en/document/c03774486

 

It only has 1x1 802.11b/g/n WLAN adapter which supports 2.4GHz networks (8 yrs old, upgrading is another story). Please allow your router to broadcast dual bands, your machine will see 2.4GHz network SID and you can connect from there.

 

Regards.

BH
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‎11-17-2020 01:23 PM

HP Recommended

Hello @Heron1106 

 

Please, watch this video and follow the steps >> https://www.youtube.com/watch?v=ElOGaG6f4jc

 

If you still cannot make it to connect, please provide more details, pictures/videos of what exactly is happening there.

Thank you!

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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