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Heron1106
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Internet connection

HP Recommended
E0L01UA
Microsoft Windows 8.1 (64-bit)

My laptop is about 8 years old. Updates have been kept up with, but when I moved and set up a new wifi, it refused to connect. Other devices have been synching with the wifi just fine, I'm not sure as to why mine isn't. 

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banhien
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Message 2 of 3
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HP Recommended

@Heron1106 

 

Your machine is an HP ENVY m6-k010dx Sleekbook, its specs

 

           https://support.hp.com/au-en/document/c03774486

 

It only has 1x1 802.11b/g/n WLAN adapter which supports 2.4GHz networks (8 yrs old, upgrading is another story). Please allow your router to broadcast dual bands, your machine will see 2.4GHz network SID and you can connect from there.

 

Regards.

BH
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IT_WinSec
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Message 3 of 3
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HP Recommended

Hello @Heron1106 

 

Please, watch this video and follow the steps >> https://www.youtube.com/watch?v=ElOGaG6f4jc

 

If you still cannot make it to connect, please provide more details, pictures/videos of what exactly is happening there.

Thank you!

>> Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps <<
*** I work for HP *** I express personal opinion only *** HP Expert - volunteer since 2013
Chapters:00:00 Introduction00:12 Step 1: Verify Wi-Fi is enabled00:57 Step 2: Troubleshoot wireless connection01:10 Open Troubleshoot problems01:26 Step 3: U...
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