Internet connection

[Gigi_enterprise]

HP with Windows 7....Hewlette Packard

Can't connect my Laptop to my wifi service nor update my computer or any updates.

[Max3Aj]

@Gigi_enterprise, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Let's walk through some steps to help you get your HP laptop with Windows 7 connected to Wi-Fi and updated.

Step-by-Step Troubleshooting

Check Wi-Fi is Enabled

• Look for a Wi-Fi button or function key (like Fn + F12) on your laptop. Make sure Wi-Fi is turned on.
• You can also go to:
  • Control Panel > Network and Sharing Center > Change adapter settings
  • Right-click on Wireless Network Connection and select Enable if it's disabled.

View Available Networks

• Click the Wi-Fi icon in the system tray (bottom-right corner).
• See if your Wi-Fi network appears. If it does:
  • Click it and enter your password.
  • If it doesn’t connect, try restarting your router and laptop.

Update Network Drivers

Since you mentioned you can't update your computer:

• Use another device to visit the HP Drivers & Software page.
• Search for your laptop model and download the latest wireless network driver for Windows 7.
• Transfer it to your laptop using a USB drive and install it.

Run Windows Network Troubleshooter

• Go to Control Panel > Troubleshooting > Network and Internet > Internet Connections.
• Follow the prompts to detect and fix issues.

Check for Windows Updates (Manually)

• Go to Control Panel > Windows Update.
• Click Check for updates.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support