Internet connession

[Daniel5316]

Hi, I'm a technician and I have a problem with a PC. The network card results from the diagnostics perfe
but when I try to connect with a cable to the network it does not detect it (the cable is fully functional)

[The_Fossette]

@Daniel5316,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

• What is the exact model for your computer?
• What is the operating system you are using?
• What is the exact issue you are facing?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!

Take care.

Cheers!

[Daniel5316]

Model : 8CC9143FR4 HP All In One 24 

Windows 10

my computer does not detect any wired internet connection. I am sure of the correct functioning of the wired network. The troubleshooting tool does not detect any malfunction of the network card.

No, i haven't changed any software or hardware settings

Yes, I did the troubleshooting steps

[The_Fossette]

@Daniel5316,

Do you see a light on the LAN port when you connect the Ethernet cable?

Is the wireless connection working on the computer?

Meanwhile, I recommend you uninstall the network driver from the device manager and then download and install it from the below link.

https://support.hp.com/in-en/drivers

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Daniel5316]

I don't see light from the LAN port when I connect the cable.

YES, the wireless network works I have already tried to reset the network card from device management

[The_Fossette]

@Daniel5316,

It looks like a hardware issue however, to confirm the same I recommend you run a test on the network card following the steps in the below article.

https://support.hp.com/in-en/document/c03467259

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Daniel5316]

I tried but did not detect the network cable, although I have tried different data sockets and Patch Cord.

[The_Fossette]

@Daniel5316,

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!

[Daniel5316]

Good Morning,

I'm Mr Leoni, owner of the company

Daniel asked help to me because is not able to get answer from you

you gave  him a link that doesn't work, 

we are not able to speak with someone and we are asking help to repair the pc from a lot of days

can you call me?

[edit]

I wait for your phone call back in 1 hour

thanks 

Matteo

[The_Fossette]

@Daniel5316,

You need to contact support if you want to speak to someone.

Cheers!