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‎10-26-2022 04:24 AM

HP Recommended
Product: HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000 (2P6B3AV)
Operating System: Microsoft Windows 11

I have have a wireless connection to laptop for internet and during watching youtube and doing othe stuff laptop gets automatically disconnected from internet and not able to connect it back. This happened many times.

Category:
1 REPLY 1

‎10-26-2022 04:36 AM

HP Recommended

Hello @Abhishek146 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we focus on the <wireless network> problem ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Network adapters>

--->>> Send screenshot

 

(3) Please report your results

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