Internet explorer cannot display the webpage

[Ally221]

Hi I was hoping someone could help please. 

So basically I have a hp windows 7 laptop and I can get on the Internet like Google fine but when I want to go on to say newlook (shopping site) or game it just comes up with Internet explorer cannot display the webpage I've tried I few things even reset my laptop to factory settings but still nothing works I have Norton Internet security set up but I'm not sure if that's anything to do with it? I'd just appreciate if someone could help me sort it ASAP. 

[Riddle_Decipher]

@Ally221 Welcome to HP Forums Community!

Did you try with an alternate web browser? if not, please do, I suggest Google Chrome or Firefox to verify.

Also, ensure you don't have more than one antivirus program installed as that could cause such issues as well.

If other browsers work and yet the IE doesn't, try the below steps to reset it & follow the rest to resolve the issue:

Method 1: Reset Internet Explorer

This will reset all settings and custom options set in Internet Explorer. Your bookmarks will not be deleted.

Hold the Windows Key and Press R. In the Run Dialog, type inetcpl.cpl and Click OK.

Click on the Advanced tab. Click on the Reset button below. Place a check next to Delete Personal Settings and click Reset. Internet Explorer will now be reset to its default settings.

After the Internet Explorer has been reset, re-open it and test. To restore Bookmarks Bar, hold the CTRL + SHIFT + B keys.

Method 2: Verify Proxy Settings

Invalid proxy settings can cause internet explorer to deviate from the right path, thus giving this error. To verify the settings. Close Internet Explorer.

Hold the Windows Key and Press R. In the Run Dialog, type inetcpl.cpl and Click OK.

Go to the Connections tab. Once on the tab, click on the LAN settings button.

Make sure there is a check next to Automatically detect settings and the other two checkboxes are unchecked.Click OK and close all windows. Restart Internet Explorer.

Method 3: Check IP Address

IP Address conflicts and incorrect settings can restrict access to the Internet, which can also trigger the “cannot display webpage” error. To fix it,

PRO TIP: If the issue is with your computer or a laptop/notebook you should try using Reimage Plus which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Reimage by Clicking Here

Hold the Windows Key and press R. In the run dialog type ncpa.cpl and Click OK.

Right click on Local Area Connection if you are using Wired Connection or Right click on Wireless Network Connection if you are using Wi-Fi. Click on Properties in the drop-down menu.

Double click on Internet Protocol Version 4 (TCP/IPv4). Select Obtain an IP address automatically. Select Obtain DNS server address automatically. Click OK > OK and close all windows. Restart your system. If the problem still persists, move on to the next solution.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.