Internet is really slow

[BigCustardTart]

I have just bought this brand now laptop and the internet speed is much slower than my partner who is using a Macbook Pro. I am getting around 15mps download speed and she has 100mps.

Is it a fault with the laptop or is there something I can do?

[Riddle_Decipher · Accepted solution]

@BigCustardTart Here's a few things you need to do, to resolve this issue once and for all:

• Disable all firewalls and antivirus programs including windows ten's own firewalls and antivirus programs.
• try safe mode with networking to check if the Internet connection is fast there. Try both wired and wireless options.
• Link for safe mode with networking is given in my earlier post. Please try that.
• Uninstall the existing network adapters and update the bios chipset and network adapters (both wired and wireless) from this link : click here to find and install the same
• Please try to change the router's broadcasting channel to another value. try different working channels. that might help for WiFi only.
• Try performing a clean boot in windows 10 using this link: Click here for steps
• Try this link fixing network connections in windows 10: Click here
• Then create a new user profile and try to connect both through WiFi and using a wired connection.
• Then as a last, resort try to perform a system recovery to factory setting and check if this helps after backing up all your files.

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.