Internet limited access

[Qawasmi]

Hello there,

Whenever I try to connect through WIFI I get internet limited access, the only way I can get internet access is by setting the DNS to 8.8.8.8 otherwise if it was set to dynamic I don't get any internet access, this is happened recently after the latest update of windows 10.

I have tried many solution like reset the DNS, flush, release & renew commands but nothing works!

Please help me.

Thanks & Regards,

Qawasmi

[Jeet_singh · Accepted solution]

@Qawasmi,

Thank you for posting your query on HP Community,

Are you having issues only connecting to this PC or with other devices as well.

Did you reinstall the network drivers? or update it from the HP website using a wired internet connection?

Let's try these steps here: 

I would suggest here is to remove the check mark from "ALLOW THE COMPUTER TO TURN OFF THIS DEVICE TO SAVE POWER".

1. Open Device Manager

2. Open up Network Adapter

3. Right click on the Wi-Fi Adapter for the PC and left click on Properties

4. Click on Power Management at the top.

5. Remove the check mark beside ALLOW THE COMPUTER TO TURN OFF THIS DEVICE TO SAVE POWER

6. Click OK

7. Close Device Manager and test.

I recommend following this document on Troubleshooting Wireless Network and Internet (Windows 😎. This should help run a diagnostic on your system using the Network and Internet Troubleshooter, as well as steps to keep your system on the wireless network.

If the issue persists, I recommend following the steps below, 

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

If the issue persists, I would suggest here is to uninstall the wireless drivers from device manager: 

Right-Click on start button> click device manager> Network adapters>then select the wireless drivers and right-click on it and uninstall the Wifi drivers.

Now restart the computer and then check again.

Alternatively, I would suggest here is to update the Bios, Chipset and Wireless card drivers on your PC from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Let me know how it goes for further assistance!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Qawasmi]

I have already tried all the above instruction and nothing worked for me unless I uninstalled the Wireless driver and installed it again through the latest version in hp portal.

I believe the issue happened when there was the windows upgrade for my machine and  in the middle of the upgrade the machine crashed a blue screen ! 

Anyway thanks a lot for your help and support,

Qawasmi

[Jeet_singh]

@Qawasmi,

I'm glad you got this issue sorted out.

Do visit our HP Forums and drop us a message anytime you need help.

Thank you 😀