Internet problem

[chaman6]

My laptop has lost its internet entirely. I can’t try anything to get it working because it can’t detect the internet anywhere. All the troubleshooting doesn’t work because it says no internet. I don’t know anything about laptop tech, but I’m hoping someone here can help me.

[Deep_World]

Hi @chaman6,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• Are you trying to connect via Wi‑Fi or Ethernet cable?
• Do other devices (like your phone or another computer) connect to the same network without issues?

In the meantime, here are a few steps you can try:

1. Check Wi‑Fi toggle: On many HP laptops, there’s a physical Wi‑Fi button or function key (often F12). Make sure Wi‑Fi is turned on.
2. Restart your router and laptop: Power off your router for 30 seconds, then restart both the router and your laptop.
3. Network reset:
   • On Windows, go to Settings > Network & Internet > Status > Network reset.
   • This will reinstall network adapters and set everything back to default.
4. Device Manager check:
   • Press Windows + X → choose Device Manager.
   • Expand Network adapters and see if your Wi‑Fi adapter is listed. If it has a yellow warning icon, right‑click and select Update driver.
5. Try a different network: If possible, connect your laptop to another Wi‑Fi hotspot (like your phone’s mobile hotspot) to see if it detects that network.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World