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Owen_Henderson
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Solved!

Internet slow (web browsing slow on all browsers)

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Pavilion Z5D62EA
Microsoft Windows 10 (64-bit)

Hi, I have been having issues with slow web browsing on my laptop no matter which browser I use...MY Laptop is only 2 year old and had been running fine until recently, I carried out full factory reset hoping to resolve issue but although it helped slightly web browsing still slow especially youtube!

When testing my internet speed via laptop I get 12Mbps download compared to 40Mbps on all other devices??

 

Any help greatly appreciated.

 

Thanks Owen

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praveen196
HP Support Agent
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@Owen_Henderson Welcome to HP Community!

 

Here's a few things you need to do, to resolve this issue once and for all: 

  • Disable all firewalls and antivirus programs including windows ten's own firewalls and antivirus programs. 

  • try safe mode with networking to check if the Internet connection is fast there. Try both wired and wireless options. 

  • Link for safe mode with networking is given in my earlier post. Please try that. 

  • Uninstall the existing network adapters and update the bios chipset and network adapters (both wired and wireless) from this link : click here to find and install the same 

  • Please try to change the router's broadcasting channel to another value. try different working channels. that might help for WiFi only. 

  • Try performing a clean boot in windows 10 using this link: Click here for steps 

  • Try this link fixing network connections in windows 10: Click here 

  • Then create a new user profile and try to connect both through WiFi and using a wired connection. 

  • Then as a last ,resort try to perform a system recovery to factory setting and check if this helps after backing up all your files. 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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praveen196
HP Support Agent
HP Support Agent
10,488 10,491 472 748
Message 2 of 4
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@Owen_Henderson Welcome to HP Community!

 

Here's a few things you need to do, to resolve this issue once and for all: 

  • Disable all firewalls and antivirus programs including windows ten's own firewalls and antivirus programs. 

  • try safe mode with networking to check if the Internet connection is fast there. Try both wired and wireless options. 

  • Link for safe mode with networking is given in my earlier post. Please try that. 

  • Uninstall the existing network adapters and update the bios chipset and network adapters (both wired and wireless) from this link : click here to find and install the same 

  • Please try to change the router's broadcasting channel to another value. try different working channels. that might help for WiFi only. 

  • Try performing a clean boot in windows 10 using this link: Click here for steps 

  • Try this link fixing network connections in windows 10: Click here 

  • Then create a new user profile and try to connect both through WiFi and using a wired connection. 

  • Then as a last ,resort try to perform a system recovery to factory setting and check if this helps after backing up all your files. 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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Owen_Henderson
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Hi Praveen196, Thanks for your help your advice to  Uninstall the existing network adapters and update the bios chipset and network adapters rectified the problem.

Many Thanks 

 

Owen

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KrazyToad
HP Support Agent
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I'm glad you got this sorted out

 

Drop us a message anytime you need help

 

Thank you

KrazyToad
I Am An HP Employee

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