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‎11-03-2018 12:23 PM

HP Recommended
Product: HP
Operating System: Microsoft Windows 10 (64-bit)

My laptop (one of 3 devices on home network on fiber optic) dropped in speed from over 100  Mbps  to under 1 MBPS and have not been able to resolve with reboots etc.

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-04-2018 04:01 PM

HP Recommended

@DrProctor,

 

Good day. Thanks for reaching out to the Hp community. I reviewed the case and will be happy to assist. Great diagnosis of the issue. Kudos to you for that.

  • Did it occur after a recent software or Windows update?
  • Please provide the complete modl# and product# of the computer to assist you correctly.

Furnish the requested details for us to assist you correctly.

 

Thanks and have a blessed week ahead.

DavidSMP
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎11-04-2018 04:01 PM

HP Recommended

@DrProctor,

 

Good day. Thanks for reaching out to the Hp community. I reviewed the case and will be happy to assist. Great diagnosis of the issue. Kudos to you for that.

  • Did it occur after a recent software or Windows update?
  • Please provide the complete modl# and product# of the computer to assist you correctly.

Furnish the requested details for us to assist you correctly.

 

Thanks and have a blessed week ahead.

DavidSMP
I am an HP Employee

Was this reply helpful? Yes No

‎11-04-2018 04:20 PM

HP Recommended

Turned out to be a router issue. I could not find a delete to remove my original post. Thanks again.

Was this reply helpful? Yes No

‎11-04-2018 04:28 PM

HP Recommended

 

@DrProctor,

 

I am glad that the issue is fixed. I hope it stays that way. 

 

Take care and have a blessed week ahead.

 

 

DavidSMP
I am an HP Employee

Was this reply helpful? Yes No
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