cancel
Showing results for 
Search instead for 
Did you mean: 
epyle56973
New member
1 0 0 0
Message 1 of 2
2,387
Flag Post

Solved!

Is bluetooth replacement possible on HP Stream 14?

HP Recommended
HP Stream 14-cb115ds
Microsoft Windows 10 (64-bit)

Recently, I was trying to pair something to my device's Bluetooth and there wasn't a toggle. I went into the device manager and saw this message: Windows has stopped this device because it has reported problems. (Code 43). So I did all the steps I was given. I restarted my device, I booted into safe mode, reinstalled the drivers, rolled back the drivers, turned it off and back on again (lol), and even reset my device to see if it was software causing it. As soon as my computer started again, I booted up device manager and to nobody's surprise, the code was still there. I've done all the steps that I've seen I could take, so it is most likely a hardware issue. Is there any way to replace the Bluetooth module itself, would I have to send it in to repair, or is it just not possible to replace only the module? Any help would be appreciated. Cheers!

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
134,882 124,238 20,662 31,754
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

The bluetooth radio is an integral part of the wifi card, so you would replace the wifi card.

 

The parts list indicates that your notebook comes with a Realtek RTL8822BE wifi card.

 

http://partsurfer.hp.com/Search.aspx?searchText=7MC89UA

 

Since you have to replace the wifi card, you may as well upgrade it to this model.

 

https://www.amazon.com/Intel-Wireless-Ac-9260-2230-Gigabit/dp/B079QH5KW1

 

Below is the link to the service manual for your notebook, where you can find the wifi card removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c06141338

 

Before installing the replacement card, uninstall the wifi and bluetooth devices and drivers in the device manager.

 

If there is any Realtek bluetooth software programs listed in the windows control panel>programs, uninstall that too.

 

Shut down the PC and replace the wifi card.

 

 

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
134,882 124,238 20,662 31,754
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

The bluetooth radio is an integral part of the wifi card, so you would replace the wifi card.

 

The parts list indicates that your notebook comes with a Realtek RTL8822BE wifi card.

 

http://partsurfer.hp.com/Search.aspx?searchText=7MC89UA

 

Since you have to replace the wifi card, you may as well upgrade it to this model.

 

https://www.amazon.com/Intel-Wireless-Ac-9260-2230-Gigabit/dp/B079QH5KW1

 

Below is the link to the service manual for your notebook, where you can find the wifi card removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c06141338

 

Before installing the replacement card, uninstall the wifi and bluetooth devices and drivers in the device manager.

 

If there is any Realtek bluetooth software programs listed in the windows control panel>programs, uninstall that too.

 

Shut down the PC and replace the wifi card.

 

 

View solution in original post

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation