• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-08-2018 07:19 PM

HP Recommended
Product: 17G laptop
Operating System: Microsoft Windows 10 (64-bit)

I can not get my laptop to see our 5g wifi signal.    I can't find the specs on the adapter to see if it is capable of connecting at that speed or is it limited to 2.4 only.

3 people had the same question
1 REPLY 1

‎11-08-2018 08:54 PM

HP Recommended

Hi:

 

That model wifi adapter is limited to the 2.4 GHz wifi band only.

 

Any time you see a wifi N adapter with a suffix that ends in b/g/n, that means it is a single band wifi adapter.

 

Dual band wifi N adapters have suffixes that end in a/b/g/n or a/g/n.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.