Is this genuine or a scam

[andrevnovich]

I got this email and phoned up have I done the right thing I wonder as they tried to sell me various solutions. I hope they havent planted something nasty on my pc.

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From: Tech15
Subject: HP Helpdesk
Note:

Dear Customer,

We really appreciate for your concern regarding your HP Product. But its hard to provide you the appropriate solution for this issue in community. In order to get easy and hassle free HP Technical support for you peripherals. Kindly call 

Thanks & Regards
HP Helpdesk

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[visruth · Accepted solution]

That is a scam. As you can see the user who send you the message has already been banned by HP forum moderators.

[DanNotHappy]

I jjust receved the same email. I thought HP was supposed to safeguard my email.

[marybejeweled]

Same scam here too, except from user Help-Tech10 

I assume it's the same person signing up for new usernames every time he gets banned. 

Don't call the #, if you do call, don't download anything they ask you to, and don' t give them any money!

[Terrie_in_FL]

I called the number thinking it was HP and gave the technician access to my laptop through some online software.  After he did some looking at my software and asking some questions, he started making suggestions about things I needed.  He said I had some malware that he could fix, my windows software and other applications were corrupt and he could help.  I then asked if he worked for HP and he said no, he worked for Advanced Call Center Technologies, LLC (I think this was the name).  I then thanked him and disconnected his access to my laptop.  Could he have put software on my computer without my knowing?  What should I do?

[Mechant]

Received the same scam from Aron_Technician:

HP Helpdesk From: Aron_Technican Sent: ‎02-21-2018 07:34 AM

Dear Customer,

We really appreciate for your concern regarding your HP Product. But its hard to provide you the appropriate solution for this issue in community. In order to get easy and hassle free HP Technical support for you peripherals. Kindly call

Thanks & Regards
HP Helpdesk

[Vanceiii]

Scam...   I just got the same email... the user is
Arthur-Tech

[Theeprincess]

I did too from Arthur-Tech!