Issue Bluetooth Audio devices

[JoaquinDillen]

Hi, so I had a long time issue, but recently I decided to fix it... the problem is that I have Bluetooth headphones, they work perfectly with my Android devices, but every time I try to connect them to my computer, when I configure the connection it's establish, but right after the link is dropped, and the headphones appear like the connection was established and I can "pair them" but that function doesn't work as it says they aren't visible to be detected...

I tried to update my drivers... no luck on it, I tried the guides that are to fix this issue but every attempt was without success, today I tested my headphones on a friend's laptop and they worked just fine, so it might be some issue in the detection system from my computer. 

It seems that they established a connection but then the configuration of the headphones is not done correctly since the information shown in the device manager is not as it's shown in my friend's computer.

perhaps I need some information about how this process of detection and configuration is made and what drivers provide this behavior to see if I can fix this issue. 

My hardware I own an HP Envy 15j-t100 and I upgrade the wifi board to an BCM94352 HMB 802.11 AC

[ub6424]

Hello again @JoaquinDillen 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we dive deeper ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Bluetooth USB>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[Paul_Tikkanen]

Hi, @JoaquinDillen 

Check your Broadcom Bluetooth driver version.

A driver is normally installed by Windows automatically, but I don't know what version it is for your notebook's Wi-Fi adapter.

I have a Broadcom 4.0 Bluetooth device and W10 installed 12.01.750.

This is the latest one HP has for that model Wi-Fi adapter:

12.0.1.921

https://ftp.hp.com/pub/softpaq/sp75001-75500/sp75330.exe 

If Ub6424 is unable to help you get the BT to work properly, if you want to invest a little money into the problem, you can install the Intel equivalent to your notebook's Wi-Fi adapter and that is this one:

Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 Wi-Fi + BT 4.0    HP Part # 710661-001

You can find this model Wi-Fi card on eBay.  Search by the HP part number, not the model of the Wi-Fi card.

Intel supported this card with drivers sometime into mid-2019, so perhaps the different card with more up to date BT drivers would work.

[JoaquinDillen]

Hi thanks for the support!!

Here it goes!

OS Name - Microsoft Windows 10 Home

Version - 10.0.19044 Build 19044

System Model - HP ENVY 15 Notebook PC

System SKU - E1P05AAR ( equals HP product number (p/n) )

Processor - Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz, 2401 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date - Insyde F.72, 26/06/2018

BaseBoard Product  - 1963

BaseBoard Version - KBC Version 93.52

Other Devices 

Bluetooth

Network Adapters

Sound, Video and Game Controllers

[ub6424]

Hello @JoaquinDillen 

Do you have this card ?

BCM94352 BCM94352HMB 802.11ac WiFi 867Mbps Wireless-AC WLAN+BT 4.0 Half Mini PCI-E Card

[JoaquinDillen]

Yes that's the card i have!

[ub6424]

Hello @JoaquinDillen 

(1) Restart Windows

(2) Please check <Windows integrity>

Open cmd.exe (right click) as administrator and execute:

sfc /scannow

msdt.exe /id WindowsUpdateDiagnostic

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /RestoreHealth

(3) Please report your results ( of each command )

[ub6424]

Hello @JoaquinDillen 

(1) Let Windows install <Optional updates> ( including drivers )

What Are Windows Optional Updates, and How Do You Install Them?

See section <How to Find and Install Windows Optional Updates>

(2) Run <Windows Optional Updates>, everything that comes shall be installed

(3) Restart Windows

(4) Test bluetooth again ...

(5) Please report your results

[JoaquinDillen]

sfc /scannow

msdt.exe /id WindowsUpdateDiagnostic

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /RestoreHealth

[JoaquinDillen]

Here in the Optional Updates there's nothing about Bluetooth, never the less I try unsucessfully