Issue connecting Envy 4527 printer wifi to macbook pro

[SR70]

Hi all

I just got the following message when trying to connect my HP envy 4527 printer wifi with my macbook pro 2016. Can someone send foolproof instructions on how to fix this / what this means?  Is it something to do with my internet speed/provider? If so, I may not be able to change this as I live in rented accommodation.

'Cannot connect to the network XXX. Your device is not compatible with 5GHZ networks.  Select another network then try again.'

Thanks

[A4Apollo]

Hey there! @SR70, Welcome to HP forums.

I understand that you have wireless issues connecting your printer to 5GHz networks.

Don't worry I'd like to help.

I have checked the specifications of your printer and it will only connect to 2.4GHz networks only.

Refer the product specifications page for more information.

Let me know if this helps!

Have a wonderful day ahead! 🙂

[SR70]

Thanks for your reply. So...what does this actually mean in reality? Sorry I don't understand 2.5 or 5ghz and what they mean. Is this something I can change (change what and how)? Or does it mean my printer will never connect with my new macbook pro and current internet provider? Could you explain in simple terms as I'm not a specialist in this area.

Thank you!

[A4Apollo · Accepted solution]

@SR70, Thanks for your response and time.

Please find the difference between 2.4GHz and 5GHz frequencies.

2.4 GHz and 5 GHz are simply different frequencies, and each has its advantages and disadvantages. The primary differences between the 2.4 GHz and 5GHz wireless frequencies are range and bandwidth. 5GHz provides faster data rates at a shorter distance, whereas 2.4GHz offers coverage for farther distances, but may perform at slower speeds.

In most cases, the higher the frequency of a wireless signal, the shorter its range, or how far your data can travel, will be. The biggest reason for this is that higher frequency signals cannot penetrate solid objects like walls and floors as well as lower frequency signals. Thus, the 2.4 GHz has a farther range than the 5 GHz frequency.

Many devices only use the 2.4 GHz frequency, and these devices are all attempting to use the same “radio space” which can cause overcrowding of the channels. The 5GHz band has 23 available channels for devices to use vs. the 3 available on the 2.4 GHz band
 

If you’re using a Linksys router, you’ll need to browse to the address of your router, which is probably set to http://192.168.1.1 but could be assigned to another address. You can run a quick ipconfig command at the command prompt to check:

But what you’re looking for is the Default Gateway for your Wireless connection, and then go to http://<Default Gateway> in your browser. Enter the password that you hopefully remember, and head to the Wireless –> Basic Wireless Settings tab.

And change the frequency to 5Ghz to 2.4Ghz.

If you still have issues, I would suggest you contact your internet service provider and get the settings.

Hope this helps!

Have a great day ahead! 🙂