-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Wireless and Networking
- Issue with WIFI Driver

Create an account on the HP Community to personalize your profile and ask a question
01-05-2019 07:47 AM
My issue is whenever i am trying to install Wifi Driver it doesnt install hence doesn't work although my LAN is woring fine.
I am facing the issue since 2016 when i first formatted my system.
Earlier with Windows 8 Wifi was working perfectly fine but when i installed Windows 7 this issue started. I tried installing all the drivers including wireless driver given on HP website for my model but it didn't work . After multiple format and driver installation the issue didn't resolve.
Recently when i tried again then i saw a message that "This driver is not supported on the machine or OS (Doesn't rememeber exactly)" as a result now i tried installing Ubuntu v.18.04 with kernel 4.15.0-43-generic
But again the same issue on Ubuntu too LAN is working and WIFI isn't.
After too many hours waisting on multiple answers from the community i came across this thread (https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Realtek-8723DE-wifi-module-amp-Blueto...) . I tried all the steps but one thing which i noticed is that there is no Wireless Driver present on my system and i am still searching for answer.
Extremely disappointed using HP Laptop.
FYI this is the snapshots of my wifi adapter not found.
01-06-2019 05:27 AM
Hi
Courtesy of Bapoumba, Ubuntu Forums
When troubleshooting wireless, it's important that your system is fully updated by opening a terminal, CTRL+ALT+T. Using a wired internet connection, please run:
Code:
sudo apt update
sudo apt dist-upgrade
and reboot if necessary.
If the issues persist, it is recommended that you install pastebinit, by running:
Code:
sudo apt install pastebinit
This will enable the wireless script to, upon your approval, upload the obtained data to pastebin, creating at the same time a link to it in your terminal, permitting you to paste it to a forum thread.
Once that's done, download and run the wireless info script, which will gather information to help diagnose your system. You can run it using this command:
Code:
wget -N -t 5 -T 10 https://github.com/UbuntuForums/wireless-info/raw/master/wireless-info && \
chmod +x wireless-info && \
./wireless-info
It will create the file "wireless-info.txt" at the location it is run from, and depending on its size, an additional archive called "wireless-info.tar.gz". If you prefer, you can post the file directly to pastebin yourself. Sensitive information like MAC addresses and WPA/WEP keys are masked automatically.
If you aren't able to connect to the internet with the affected system, including via a wired connection, just navigate to this link and follow the instructions there on how to the run wireless script without an internet connection.
01-06-2019 05:47 AM
Hi
http://partsurfer.hp.com/Search.aspx?searchText=M9U96PA
It says you have a ....
792608-005 | Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi and BluteTooth 4.0 M.2 combination WLAN adapter |
and this should be the W7 driver...
Broadcom 802.11b/g/n WLAN Driver for Windows 7 | 6.223.215.21 Rev.A | 69.2 MB | Sep 17, 2015 |
and this the W8 one
Broadcom 802.11b/g/n Wireless LAN Driver | 6.223.215.14 Rev.C | 36.6 MB | Dec 3, 2014 |
maybe something here...
https://ibcomputing.com/install-wifi-driver-broadcom-bcm43142-linux/
https://tuxthink.blogspot.com/2013/11/installing-broadcom-bcm43142-wireless.html