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HP Recommended
15-ac042tu
Linux

My issue is whenever i am trying to install Wifi Driver it doesnt install hence doesn't work although my LAN is woring fine.

I am facing the issue since 2016 when i first formatted my system.

Earlier with Windows 8 Wifi was working perfectly fine but when i installed Windows 7 this issue started. I tried installing all the drivers including wireless driver given on HP website for my model but it didn't work . After multiple format and driver installation the issue didn't resolve.

Recently when i tried again then i saw a message that "This driver is not supported on the machine or OS (Doesn't rememeber exactly)" as a result now i tried installing Ubuntu v.18.04 with kernel 4.15.0-43-generic

But again the same issue on Ubuntu too LAN is working and WIFI isn't.

After too many hours waisting on multiple answers from the community i came across this thread (https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Realtek-8723DE-wifi-module-amp-Blueto...) . I tried all the steps but one thing which i noticed is that there is no Wireless Driver present on my system and i am still searching for answer.

Extremely disappointed using HP Laptop.
FYI this is the snapshots of my wifi adapter not found.Screenshot from 2019-01-05 20-09-15.pngScreenshot from 2019-01-05 20-11-13.pngScreenshot from 2019-01-05 20-12-25.pngScreenshot from 2019-01-05 20-12-58.pngScreenshot from 2019-01-05 20-13-58.pngScreenshot from 2019-01-05 20-14-42.pngScreenshot from 2019-01-05 20-15-06.pngScreenshot from 2019-01-05 20-16-05.pngScreenshot from 2019-01-05 20-16-30.png

2 REPLIES 2
HP Recommended

Hi

Courtesy of Bapoumba, Ubuntu Forums
When troubleshooting wireless, it's important that your system is fully updated by opening a terminal, CTRL+ALT+T. Using a wired internet connection, please run:
Code:

sudo apt update
sudo apt dist-upgrade

and reboot if necessary.

If the issues persist, it is recommended that you install pastebinit, by running:
Code:

sudo apt install pastebinit

This will enable the wireless script to, upon your approval, upload the obtained data to pastebin, creating at the same time a link to it in your terminal, permitting you to paste it to a forum thread.

Once that's done, download and run the wireless info script, which will gather information to help diagnose your system. You can run it using this command:
Code:

wget -N -t 5 -T 10 https://github.com/UbuntuForums/wireless-info/raw/master/wireless-info && \
chmod +x wireless-info && \
./wireless-info

It will create the file "wireless-info.txt" at the location it is run from, and depending on its size, an additional archive called "wireless-info.tar.gz". If you prefer, you can post the file directly to pastebin yourself. Sensitive information like MAC addresses and WPA/WEP keys are masked automatically.

If you aren't able to connect to the internet with the affected system, including via a wired connection, just navigate to this link and follow the instructions there on how to the run wireless script without an internet connection.

HP Recommended

Hi

http://partsurfer.hp.com/Search.aspx?searchText=M9U96PA

 

It says you have a ....

792608-005Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi and BluteTooth 4.0 M.2 combination WLAN adapter

and this should be the W7 driver...

Broadcom 802.11b/g/n WLAN Driver for Windows 7

6.223.215.21 Rev.A69.2 MBSep 17, 2015

and this the W8 one

Broadcom 802.11b/g/n Wireless LAN Driver

6.223.215.14 Rev.C36.6 MBDec 3, 2014

 

maybe something here...

https://ibcomputing.com/install-wifi-driver-broadcom-bcm43142-linux/

https://tuxthink.blogspot.com/2013/11/installing-broadcom-bcm43142-wireless.html

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.